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CUSTOM WORKWEAR BUNDLES AVILABLE TO BUY ONLINE

CALL US: 01209 206304

Returns & Exchanges 

We hope you are delighted with your order, but we do understand that sometimes things happen where you might not be happy. Please read the below carefully before placing a order with us. 

 

Returns

 

All orders placed with us are completely made to order and personalised to you, our client. As a result of this, we cannot accept any returns once your order has been completed.

 

If any items from online orders arrive damaged, please notify us within 48 hours, so we can resolve the issue as quickly as possible. 

 

If you have any queries about sizing, please contact our customer services team for specific measurements before ordering.

 

Exchanges

 

Unfortunately, due to the nature of how we produce orders, we cannot exchange an order.  

 

Faulty Goods

 

If you have received a product you believe to be faulty or damaged, call our customer services department on 01209 306204, or contact us via sales@conceptworkwear.co.uk and we will do our very best to resolve the problem for you. We package everything with the utmost care, so we apologise in advance if you receive a damaged product. 

 

Cancellation 

 

If you wish to cancel your order prior to despatch, then please contact our customer services department on 01209 306204, or contact us via sales@conceptworkwear.co.uk. If your order is already in production, then unfortunately we will not be able to cancel your order. 

 

What our customers say about us

The team supplied my café staff with some embroidered shirts that very much suits my business. The service was great from start to finish and they were not put off by an unusual font, which they still managed to embroider. Concept really were a pleasure to deal with and would highly recommend them to any sports club or business.

Simon – March 2023

Excellent service and really lovely staff. Helpful and friendly.Lovely kit. Well presented and good quality.

John – April 2023

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