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CUSTOM WORKWEAR BUNDLES AVILABLE TO BUY ONLINE

CALL US: 01209 206304

FAQS

Please see below answers to our most frequently asked questions. If you can't find the information you are looking for, please get in touch.

What happen if I don’t have the correct quality of logo?

We generally charge £25 + Vat to redraw a logo – that is turning it into a vector file for us to use, plus £10 + VA to set up the print if required. These files are then yours to keep for future use.

Similarly we charge £25 + VAT to set up an embroidery file. Plase note the bundles prices include the set up charges.

Who do we use for delivery?

We use Parcelforce 24 or 48hr delivery. We will email you with your tracking details once your order has been dispatched and Parcelforce should follow up with a time slot on the morning of your delivery. If you need to track your order, you can do that by clicking here and inputting your tracking number.

What format do we need logos supplied in?

Ideally all logos are supplied in a high res file format – something like an .ai or .eps file format. For embroidered logos, if we are creating the embroidery file ten we can generally use most formats, but if yo wanted to send us an existing embroidery file then we will need the .DST file and the Run sheet to accompany this.

Can I return return items?

If you have received customised items and are unhappy with them, please contact our Customer Support team

What our customers say about us

The team supplied my café staff with some embroidered shirts that very much suits my business. The service was great from start to finish and they were not put off by an unusual font, which they still managed to embroider. Concept really were a pleasure to deal with and would highly recommend them to any sports club or business.

Simon – March 2023

Excellent service and really lovely staff. Helpful and friendly.Lovely kit. Well presented and good quality.

John – April 2023

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